Customer FAQ

Customer FAQ


We can't wait to hear from you! Send us a note through the contact form below, or email us anytime at 

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  • What are my payment options?

    We accept Visa, Mastercard, and PayPal OR send us an eTransfer to

  • What currency are items listed in?

    All items are listed in Canadian dollars. All prices will have applicable taxes (HST) added at checkout.

  • How much does shipping cost?

    All orders are shipped from Collingwood, Ontario, Canada and will be charged applicable sales tax (HST). In stock items are shipped within 2-3 business via Canada Post or Courier (Canpar, FedEx, UPS, Purolator).  A Flat Rate of $10 applies to all orders in Canada and will be added at the time of checkout. 

  • Where do you ship to?

    HAVEN currently ships within Canada. 

    International Shipping

    Please contact us for rates and we will look for the most economical way to get items to you safely. International customers will be responsible for paying any import duties or brokerage fees if applicable. 



  • What measurement units are used on this site?

    All measurements are in inches unless otherwise noted. 

  • Do you have a storefront?

    Yes! We are located at 54 Hurontario Street in beautiful downtown Collingwood, Ontario.

  • Where are your products made?

    We strive to bring our customers a variety of local and Canadian made products, however we do source products from many suppliers around the world including the US, Mexico, China, Vietnam, India, and more. If you'd like to know the origin of a particular product, please contact us.