Shipping & returns

Shipping

HAVEN currently ships within Canada. 

All orders are shipped from Collingwood, Ontario, Canada and will be charged applicable sales tax (HST). In stock items are shipped within 2-3 business via Canada Post or Courier (Canpar, FedEx, UPS, Purolator).  A Flat Rate of $10 applies to all orders in Canada and will be added at the time of checkout. 

Please note that HAVEN attempts to recycle whenever possible. Your item may arrive in a box that is reused from our own packaging to reduce the amount of waste in the world.

 

International Shipping

Please contact us for rates and we will look for the most economical way to get items to you safely. International customers will be responsible for paying any import duties or brokerage fees if applicable. 

 

Returns

Returns must be made within 14 days of delivery. Items can be shipped back or returned to our Collingwood location. Please note that the buyer remains responsible for the return shipping costs and items must be in the exact condition in which they are received. Please allow 3-5 business days for any returns to be processed. Only regular priced items may be refunded, sale items or custom orders cannot be refunded.

We take great pride in the quality of our products. If you do receive a broken or defective product, please reach out to us immediately.

Please email info@havencollingwood.com to receive instructions prior to shipping anything back to us.